Note that by purchasing any service on our site, you are accepting the terms of the refund policy.
We trust in our long experience in the matter, however, we know that in this sector the cases are among the most diverse, and almost every time they are unique cases. For this reason we offer a 100% refund policy in case we are unable to solve the problem, due to us (therefore not due to data not provided by the customer, problems completely different from those described initially or the absence of a real solution). However, if you decide to cancel your support request before we have the opportunity to work on it and determine that we cannot resolve it or you are unable to provide the access we need, there will only be a 50% refund of this. that was paid to us. The reason for this is that we have operational costs incurred when a service is purchased and sent and in many cases the agent has already completed some of the work.
* Refund requests are only reviewed within 14 days or less of the original purchase date. * Refunds do not apply to service credit or monthly / annual plan services.
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